For pharmacy owners, contractors and superintendents
Add a remote pharmacist to your consultation room
More clinical consultations. Fewer pharmacist hours.
A GPhC-registered pharmacist consults with your patients over secure video from a terminal in your consultation room — more NHS and private services without funding a second on-site pharmacist.
- GPhC-registered pharmacists on every consultation
- Your Responsible Pharmacist stays on the premises
- Built for UK data residency, encryption and full audit logging
The problem
The consultations are there. The pharmacist hours aren’t.
Single-handed days, unaffordable locum cover and turned-away consultations quietly cost community pharmacy contractors real money.
Locum cover is costly and scarce
Even after recent softening, a covered consultation day still runs £250+ (2024/25) — when you can find someone at all.
Every unstaffed consultation is lost income
Each NHS consultation you can’t cover is a fee forgone: £17 for Pharmacy First, £28 for a New Medicine Service, £25 for contraception.
The demand is funded
The 2025/26 community pharmacy contract is worth £3.073bn, but only sites with the clinical capacity to deliver can claim their share.
How it works
Your room, your on-site team, plus a pharmacist on screen.
A deliberately simple model that keeps a registered professional in the loop at every step. The patient is never left alone with a screen.
Step 01
Install the terminal
A secure terminal in your existing consultation room, with no new room needed.
Step 02
Your team connects
On-site staff greet the patient and start the secure video call.
Step 03
Pharmacist consults
A GPhC-registered pharmacist follows the relevant clinical pathway.
Step 04
Outcome and audit
Notes, supply and a full audit trail; NHS claims flow through your assured system.
Your Responsible Pharmacist remains on the premises throughout, running dispensing and supply as they do today. Remote Pharmacist adds consultation capacity; it never replaces your RP.
Why a platform, not a webcam
Built for the NHS contract, not a repurposed video app.
A video call is the easy part. The claimable consultation — consent, pathway-aligned notes, audit, and the right pharmacist in the right place — is the product.
| What a claimable consultation needs | Generic video call | Remote Pharmacist |
|---|---|---|
| Consent captured and recorded per consultation | No | Yes |
| Clinical notes aligned to the Pharmacy First pathways | No | Yes |
| Append-only, hash-chained audit trail | No | Yes |
| NHS claims flow through your assured system | No | Yes |
| Pharmacist working from registered pharmacy premises | No | Yes |
| A live video call | Yes | Yes |
Built around NHS Pharmacy First
Capacity to deliver the seven pathways, within the rules.
6 of the 7 Pharmacy First clinical pathways can be delivered by good-quality live video; acute otitis media (earache) needs an otoscope, so it stays in person. The pharmacist delivering the consultation works from registered pharmacy premises, and we never imply NHS endorsement.
Security and information governance
The detail a superintendent needs to sign off.
A clinical-safety and data-protection product, with honest, dated status for what is still in progress.
- Built to DCB0129 clinical-risk-management practice, with DCB0160 support for your deployment
- UK GDPR by design, built for UK data residency, no patient data in logs
- Role-based access, mandatory MFA and no shared logins
- Consent-gated recording, off by default, signed-URL access only
See your upside
See what you could earn, and what you could stop paying for.
Estimate the additional Pharmacy First income and the cover cost you could avoid. Instant headline now — the full breakdown in your demo.
Estimated annual upside — before platform cost
£0
- Added consultation-fee income£0
- Second-pharmacist cover you could avoid£0
Illustrative only, before platform cost, and dependent on your service mix and how consultations are delivered and claimed. Uses the confirmed £17 Pharmacy First consultation fee (April 2025). Locum rates vary by region. Your Responsible Pharmacist always stays on the premises — this adds consultation capacity, it never replaces your RP.
Pricing
Priced so a few covered days a month pays for itself.
Single site
Per site
For one pharmacy adding consultation capacity: terminal software, remote pharmacist access, notes and audit — with no hardware to buy first.
Multiples
Group pricing
For groups standardising across sites: everything in single site plus a group dashboard, SSO and cross-site reporting. Pilot available; no long lock-in.
Enterprise
Contract
For national estates: rollout planning, custom integrations, and dedicated clinical-governance support.
Questions
The real objections, answered honestly.
Is a remote pharmacist consultation allowed under NHS rules?
Yes. NHS England guidance for community pharmacy teams permits clinical-pathway consultations by good-quality live video, with IT equipment available in the consultation room. One condition matters: for NHS Pharmacy First, the pharmacist delivering the consultation must themselves be at a pharmacy premises. Read what the spec allows.
Do you replace our Responsible Pharmacist?
No. Your Responsible Pharmacist remains required and present on the premises for dispensing and supply. Remote Pharmacist adds a consultation clinician; it does not remove your RP or provide remote supervision of dispensing, which is not permitted.
Which Pharmacy First pathways can be delivered remotely?
Six of the seven (sinusitis, sore throat, infected insect bites, impetigo, shingles and uncomplicated UTIs) are suitable for video. Acute otitis media (earache) needs an otoscope and cannot be delivered by remote consultation alone.
Who delivers the consultations?
GPhC-registered, appropriately indemnified pharmacists, working to a documented safe-prescribing and convert-to-face-to-face protocol aligned with the GPhC February 2025 guidance for pharmacy services provided at a distance. See our clinical-safety approach.
See your Pharmacy First upside.
We’re onboarding our first pilot pharmacies. A 20-minute conversation maps the model to your sites and numbers.
- No hardware to buy first
- No long lock-in
- A real say in the roadmap
- One 20-minute call