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For community pharmacy owners & teams

More care.
More capacity.
In your pharmacy.

Bring a remote pharmacist into your consultation room. Support more patients through video consultations, with your team there beside them.

Request a walkthrough See how it works
  • Your Responsible Pharmacist remains on site.
Illustrative scene of a patient speaking to a pharmacist on the portrait consultation terminal, with a pharmacy team member beside them

Connected expertise. Local care.

A familiar place.
A new way to add clinical capacity.

Your patients visit the pharmacy they know. Your team welcomes them. A GPhC-registered pharmacist joins by secure video to deliver the consultation.

Your Responsible Pharmacist stays on the premises for dispensing and supply. The remote pharmacist adds consultation capacity; they never replace your RP.

Follow a consultation

A consultation with people at its heart.

  1. 01
    In your pharmacy

    The patient and your on-site team

  2. 02
    Connected by secure video

    A pharmacist working from registered pharmacy premises

  3. 03
    A clear next step

    Advice, records and the appropriate outcome

Service suitability and premises requirements are reviewed before delivery.

More ways to support your patients

Build on the care you already provide.

Explore the services that could work for your pharmacy, with the requirements and limitations close to hand.

Pharmacy First

Understand where live video can support your pathways, with the clinical and premises requirements clearly set out.

Explore Pharmacy First

NHS medicines support

Explore remote support for medicines, contraception and other pharmacy services, with the right delivery model for each.

See NHS services

Private consultations

Make more of your consultation room with consultation-led private services and appropriate prescribing safeguards.

Explore private services

One group. Connected sites.

A consistent approach, with local care at the centre.

  • Services configured per site
  • Central access management
  • Group reporting and oversight

For pharmacy groups

A shared standard.
Across your estate.

Bring your sites together with consistent configuration, reporting and clinical governance.

Start with a scoped pilot and agree the delivery model for each service before consultations begin. Your Responsible Pharmacist remains at every site, and cross-site arrangements must meet the relevant NHS service rules.

Explore the group approach

Confidence comes from the detail

Clear governance.
Honest answers.

Find the clinical-safety evidence, data-handling information and deployment requirements your superintendent needs to assess the service.

Explore trust and clinical safety

  • Clinical safety

    Review the manufacturer’s clinical-safety evidence alongside your organisation’s DCB0160 deployment responsibilities.

  • Access and privacy

    Role-based access and multi-factor authentication support, with recording off by default and consent required when used.

  • Evidence you can review

    Dated assurance status and the information you need to assess the service.

A useful place to start

Make an informed decision.

Browse all resources

Your questions

Let’s make it clear.

The practical details, before you take the next step.

Is a remote pharmacist consultation allowed under NHS rules?

NHS services in England have different remote-delivery conditions. Pharmacy First permits suitable consultations by video, with premises requirements; NMS has specific off-site employment rules. Our proposed cross-site arrangements need service-specific confirmation. Read what the spec allows.

Do you replace our Responsible Pharmacist?

No. In our model your Responsible Pharmacist stays on the premises. Remote Pharmacist adds a consultation clinician; it does not replace your RP or provide remote supervision of dispensing.

Which Pharmacy First pathways can be delivered remotely?

Six of the seven (sinusitis, sore throat, infected insect bites, impetigo, shingles and uncomplicated UTIs) are suitable for good-quality video. Acute otitis media (earache) needs an otoscope and cannot be delivered by remote consultation alone.

Who delivers the consultations?

GPhC-registered, appropriately indemnified pharmacists, working to a documented safe-prescribing and convert-to-face-to-face protocol aligned with the GPhC February 2025 guidance for pharmacy services provided at a distance. See our clinical-safety approach.

Let’s talk about your pharmacy.

Explore the consultation journey, your service requirements and pilot pricing in a 20-minute walkthrough.

Request a walkthrough Explore pricing